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Please ensure that satin trade labels and/or law labels are intact to identify the bedding and validate the warranty. MaxCoil shall not be liable for incidental or consequential damages that result through the use of this product.

Warranty Coverage

What is covered by MaxCoil limited warranty?

All MaxCoil inner spring mattresses carry a 10 to 12-year limited warranty period.

For the first year upon the date of delivery, MaxCoil will at its option, replace or repair a MaxCoil mattress, due to manufacturing defects, at no charge (excluding transportation charge).

After the first year upon the date of delivery, any replacement or repair of MaxCoil mattress, will be calculated by the total number of years owned multiplied by 1/12th of the prevailing list price, plus transportation charge.

If identical materials are not available at the time of repair or replacement, MaxCoil reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing or original piece.

This warranty is extended only to the original purchaser from Mattress International Private Limited, Authorised Dealers or selected concessionaires.

What is covered by MaxCoil 3-years limited warranty?

All MaxCoil bed frames and sofas carry a 3-year frame structure guarantee.

This guarantee covers only a free or at our option to replace free of charge (other than transportation and upholstery cost) for the wood structure in our bed frames and sofas within the first 3 years due to defect on workmanship only.

This guarantee ensures that the wood is

  • Fungi free
  • Free from Powderpost beetles
  • Free from any “bow”, “spring” or “twist” warpage/distortion

If identical models are not available at the time of repair or replacement, MaxCoil reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing or original piece.

This warranty is extended only to the original purchaser from Mattress International Private Limited, Authorised Dealers or selected concessionaires.

What is excluded under MaxCoil warranty?

(This warranty does not apply to and excludes):

  • Normal Body impressions of 38mm (1.5 inch) or less.
    [Note: Body impressions are a normal phenomenon of premium bedding and indicate that the comfort layers are conforming to your body. Impressions of 38mm (1.5 inch) or less on the mattress in all sleeping areas are quite possible and not considered a manufacturing defect.]
  • Firmness or comfort preference of the product.
  • Mattress or bedframe that is soiled, burnt or has received obvious abuse or improper care, such as mattress with inadequate support from a weak, mismatching size boxspring or an improper bed frame, namely nest type and wooden rail type.
  • Mattress size that is within the tolerance level of 2cm in width and length.
  • Mattress height/ weight
  • Cover (fabric), bent border / grid wires
  • Bending, standing or jumping on the mattress.
  • Handles. Mattress handles are designed for mattress positioning only. Never use the mattress handles to support the weight of the mattress.
  • MaxCoil product that is stained, soiled or infested with vermin even if defective.
  • Dust mites and bed bugs.
  • Product shipped out of Singapore.
  • Product that is obtained other than through an authorized MaxCoil retailer.
  • Product sold for commercial use.
  • Merchandise sold "as-in", "distressed" or “floor model".
  • Transportation, inspection or removal cost of product.